I have been a member of GB for about ten years now, all with good experiences except for one a few years ago. I always said that most people dealing with firearms are pretty honest people. Under the username Rifleman1001 I bought and sold, about twenty items including firearms and ammo this year. I worked very hard to earn glowing feedbacks over the years and had 177 as of the end of March. At the end of March I traveled to Texas to visit some of my children and grandchildren. While there I tried to log into my GB Account and received the message "Wrong Password or Username". I knew that was a mistake but went through the process of using my email to retrieve my password and was told that they did not have my email on file. I thought that I would wait until I returned home to straighten this out. When I returned home I received a message from a woman asking how to pay for a Colt pistol that she bought from my account. It turns out that my account was hacked and the scumbag sold three pistols and scammed three people out of a lot of money. At this point I have communicated with all three people, they know it was a scam, and we are all working with different law enforcement agencies to get their money back. I have eight emails to GB Customer Service reporting fraud along with six phone messages. I have had zero contact from GunBroker! That's correct None , No replies! After changing my passwords on all of my account I have received notices from each and every company notifying me of the change. I never received anything from GB. They must have a very weak IT department or just don't care. Sellers and buyers beware, you are on your own. GunBroker could care less. The most help that I have received so far is from the Better Business Bureau. They are working hard to rectify this situation and GB is dragging their feet and stonewalling.